How to post a good bug report that can be fixed quicker

[mjlecomte]

Notes:

1. Read this before posting any bugs.
2. Format for bug reports is shown in the following two posts.
3. Please do not include or update the status in the title when making a report.
   • The development team will update the status accordingly
     • UNKNOWN = has not been processed yet
     • INFOREQ = more information required
     • OPEN = acknowledged, waiting for resolution
     • FIXED = code is applied to the svn
     • CLOSED = no bug found
4. Changes to the framework will be committed to SVN:
   • SVN access is available to support subscribers.
   • More information about support subscriptions here.
   • Estimated Releases:
     • Major - approximately every 12 months
     • Minor - approximately every 4 months
     • Patch - approximately every month

[mjlecomte]

Here is a sample template you can cut/paste directly into your bug thread and just fill in the blanks. A test case should be posted in the format shown here.

[B][U]Ext version tested:[/U][/B]
[LIST]
[*]Ext 3.____ rev ____
[/LIST]

[B][U]Adapter used:[/U][/B]
[LIST]
[*]ext
[*]yui
[*]jquery
[*]prototype
[/LIST]

[B][U]css used:[/U][/B]
[LIST]
[*]only default ext-all.css
[*]custom css (include details)
[/LIST]



[B][U]Browser versions tested against:[/U][/B]
[LIST]
[*]____
[*]IE8
[*]FF3 (firebug 1.3.0.10 installed)
[*]Safari 4
[/LIST]

[B][U]Operating System:[/U][/B]
[LIST]
[*]________
[*]WinXP Pro
[/LIST]

[B][U]Description:[/U][/B]
[LIST]
[*]Describe the problem in greater detail here, summarizing the behavior.
[/LIST]

[B][U]Test Case:[/U][/B]

[CODE]
    <<insert working code to reproduce the report >>
[/CODE]

[B]See this URL :[/B] http://


[B][U]Steps to reproduce the problem:[/U][/B]
[LIST]
[*] foo
[*] bar
[/LIST]

[B][U]The result that was expected:[/U][/B]
[LIST]
[*] foo
[*] bar
[/LIST]

[B][U]The result that occurs instead:[/U][/B]
[LIST]
[*] foo
[*] bar
[/LIST]

[B][U]Screenshot or Video:[/U][/B]
[LIST]
[*]attached
[/LIST]

[B][U]Debugging already done:[/U][/B]
[LIST]
[*]none
[/LIST]

[B][U]Possible fix:[/U][/B]
[LIST]
[*]not provided
[/LIST]

[mjlecomte]

What the above template should produce after posting:



Ext version tested:

• Ext 3.____ rev ____
  

Adapter used:

• ext
  
• yui
  
• jquery
  
• prototype
  

css used:

• only default ext-all.css
  
• custom css (include details)
  

Browser versions tested against:

• ____
  
• IE8
  
• FF3 (firebug 1.3.0.10 installed)
  
• Safari 4
  

Operating System:

• ________
  
• WinXP Pro
  

Description:

• Describe the problem in greater detail here, summarizing the behavior.
  

Test Case:

    <<insert working code to reproduce the report >>

See this URL : http://


Steps to reproduce the problem:

• foo
  
• bar
  

The result that was expected:

• foo
  
• bar
  

The result that occurs instead:

• foo
  
• bar
  

Screenshot or Video:

• attached
  

Debugging already done:

• none
  

Possible fix:

• not provided